Cici Choi
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on the atlas — 2
highlights — 4
Trust & Empathy Gaps
为什么客户讨厌参与调查 --- Why Customers Hate Participating in SurveysThe top of my useless questions list is one which asks the user to rank their experience relative to their expectations. The company has no way of knowing what my expectations were.
为什么客户讨厌参与调查 --- Why Customers Hate Participating in SurveysOne of my pet peeves with customer surveys are the ones that do not give the respondent an opportunity for N/A and will not allow [further] completion of the survey.
为什么客户讨厌参与调查 --- Why Customers Hate Participating in SurveysStarting [at a young age] he’s read everything that he could find about business. The subject that interests him, he’s read newspapers, biographies, trade press. He went over to his grandfather who was a grocer and he read the progressive grocer magazine, and he read articles on how to stock a meat department... What he’s really done is he’s created this immense vertical filing cabinet in his brain of layers and layers and layers of files of information that he can draw back on now for more than 70 years worth of data.
Curius / Onboarding