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How product managers can get more out of user calls | GitLab

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There are 3 types of user calls. Here's how GitLab product managers approach them and how we leverage our transparency value to better understand our users.

One of the core jobs of product managers is to speak with users to better understand their needs, pain points and the context in which they operate and use our products. But not all user calls are the same. There are 3 prominent types of user calls: Discovery or problem validation calls Roadmap discussions Solution validation calls Here's an in-depth look at how we approach the three types of user calls at GitLab. Discovery calls Discovery or problem validation calls are product managers' most crucial conversations with users. Discovery calls are typically set up to learn about our…

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